Warranty
What is ARVO's warranty policy?
At ARVO, reliability, quality and customer happiness are our top priorities. We want you to enjoy the bikes that you purchase from us, so that you become an advocate for our brand.
To support this, we offer an industry-leading Warranty on every ARVO we sell. If there's ever an issue with any of our products, we'll bend over backwards to make sure that it's resolved quickly and positively.
What does the warranty include?
- A lifetime Warranty on every ARVO frame we sell.
- A lifetime Warranty on all rigid forks
- A 2-year Warranty on all Carbon Fibre products, suspension forks, Shimano components and wheelsets.
- A 2-year Warranty on all other non-consumable components.
- For eBike components - 1 year or 5,000kms (whichever comes first). Please note that commercial use is excluded from this warranty.
How do I make a warranty claim?
If you have an issue that could be a warranty claim, please contact Costco directly in the first instance. If they are unable to help you with your request please contact us. You will require your proof of purchase, a description of the issue and a photograph of the affected part so that we can resolve your issue as soon as possible.
Terms and conditions
The warranty applies only to the original owner of the product who originally purchased it from Costco AU, and is not transferable to new owners. The warranty does not cover any commercial use of the product. The warranty only covers riders under and up to 120kgs including luggage (we will not warranty the wheels, fork or frame for riders over this weight limit). Any modifications including motorised conversions or custom adaptations that may cause the frame duress will void all warranties.
You will be required to provide proof of purchase that includes order information (credit card statements are insufficient for this purpose). Printed or email/electronic receipts from Costco AU are required.
All product returns & refunds are at the discretion of Costco AU and will be managed by them, see more here.
ARVO will replace or repair at their discretion any frame found to be defective in materials or workmanship, this does not include any damage caused to the frame due to a crash, abuse or stunt riding. Bottle cage or pannier rivets that may work loose over time are also not covered by this warranty. Surface rust is not included in this warranty. Structural rust that may compromise the safety of the bike is included, however, if this has resulted from obvious neglect or mistreatment you may void your warranty.
Shipping and labour charges to get the product back to point of purchase are not included in this warranty (customer is responsible for these costs). If the claim is approved, replacement parts will only then be sent by ARVO Australia within Australia or the warranty claim part may be given a credit for replacement value at the discretion of our Customer Support team.
Replacements will be made with frames of current design that may not be exact duplicates of originally purchased goods. The frame model used for replacement will not be lower in value than the original frame. This warranty gives you specific rights in addition to other rights you may have. These rights may vary from state to state which the consumer has under the trade practices act and other state and territory laws.